ACHE Return Policy
Returned items must comply with our returns policy:
Notify us of your wish to return the items by contacting us.
If our customer satisfaction team determines that your request is eligible, you will be provided with specific instructions depending on the country.
Please label the parcel as 'Return'
Please note that:
- The item(s) must be returned in their original packaging. No refunds will be issued for an item returned in a used/damaged condition.
- The return of the goods is at your own cost, for your own protection, we recommend that you use a recorded delivery service.
- For your protection, please insure the package for the full amount of the invoice plus shipping charges. ACHE will not be responsible for items lost or damaged during shipping.
- Contact us before posting any items back to ACHE.
- You must request an exchange within 14 days of receiving the item.
- Once the returned parcel reaches us, you will receive a confirmation and the refund will either be issued to the original credit card used to place the order (excluding shipping cost), or as ACHE store credit.
- Please allow 5 business days for the refund to appear on your debit/credit card account.
ACHE Shipping
Standard wordlwide shipping. This shipping method takes approximately from 14-30 days. Because our products are handmade, please consider an additional 7-10 business days for items to be made.
Frequently Asked Questions:
We will notify you and send the tracking link for your order.
Once the returned parcel reaches us, you will receive a confirmation and the refund will either be issued to the original credit card used to place the order (excluding shipping cost), or as ACHE store credit.
Please allow 5 business days for the refund to appear on your debit/credit card account.
You can cancel your order if the delivery is late. Check for our return policies, and contact customer support for assistance.
You must request an exchange within 14 days of receiving the item. All return conditions apply to exchanges as well.
Bags with visible signs of wear or damage cannot be returned. Refer to our return policy for more details.
Production typically takes from 7 to 10 working days.
